Frequently Asked Questions

Find answers to some of our most common questions about ordering flowers, delivery and our services. If you need any further help, please contact us and our team will be happy to assist.

Delivery

Where do you deliver?

We deliver flowers across the Isle of Man, including Douglas, Onchan, Ramsey, Peel, Castletown, Port Erin, Port St Mary and Laxey.

Do you offer same day delivery?

Yes, we offer same day delivery across the Isle of Man. Please place your order before 12pm.

How much does delivery cost?

Next day delivery is £3.99 and same day delivery is £8.99. For full details, please visit our delivery information page.

What time will my flowers be delivered?

Deliveries are made throughout the day. While we cannot guarantee a specific time, we always aim to deliver as early as possible.

Orders

Can I order flowers online?

Yes, you can browse and order our full range of flowers online for delivery across the Isle of Man.

Can I send flowers from outside the Isle of Man?

Yes, you can easily send flowers to the Isle of Man from anywhere using our online ordering system.

Can I include a message with my order?

Yes, you can add a personalised message during checkout, which will be included with your flowers.

Can I change or cancel my order?

If you need to amend your order, please contact us as soon as possible. Changes should be made by 8:30am the day before delivery, or by 9am on Saturday for Monday delivery.

What if there’s a problem with my order?

We take great care to ensure your flowers arrive in perfect condition. If there is any issue, please contact us and we will resolve it as quickly as possible in line with our terms and conditions.

Flowers & Gifts

Do the flowers come in a vase?

Our bouquets are typically delivered in a presentation box or aqua pack to keep them hydrated. This allows the recipient to enjoy the flowers without needing a vase immediately.

You can also add a vase to your order for an additional charge.

How long will the flowers last?

Our flowers are selected for freshness and quality. With proper care, most bouquets will last at least 5–7 days.

How do I care for my flowers?

For best results, follow our flower care instructions.

How do I care for my plants?

You can find helpful advice on our plant care instructions page.

Payments & Promotions

What payment methods do you accept?

We accept all major debit and credit cards, as well as PayPal.

Can I order by phone?

Yes, you can place an order by calling us on 01624 626908 or visiting us in-store.

How do I use a promotional code?

You can enter your promotional code during checkout. The discount will be applied before payment is completed.

Security

Is it safe to shop on your website?

Yes, our website uses secure SSL encryption to protect your personal and payment details, ensuring a safe and secure shopping experience.