These terms and conditions apply to all orders placed with Robinsons Flowers. By placing an order via our website or by telephone, you agree to the terms outlined below.
Robinsons Flowers is a trading name of Robinson’s Limited.
Registered Address: Ballapaddag, Cooil Road, Braddan, Isle of Man, IM4 2AF
Our website, Robinsonsflowers.im, is owned and operated by Robinson’s Limited.
If you need to amend or cancel your order, please contact us as soon as possible via our contact page or by phone.
Changes must be made by noon the day before delivery, or by 3pm on Friday for Monday delivery. While we will always do our best to accommodate requests, changes cannot be guaranteed after this time.
Requests received outside office hours will be processed on the next working day.
We deliver flowers across the Isle of Man. For full details, please see our delivery information page.
It is the customer’s responsibility to provide accurate delivery details. We cannot guarantee redelivery or refunds where incorrect information has been provided.
If the recipient is not available, we will attempt to leave the flowers in a safe place or with a neighbour, unless instructed otherwise.
Deliveries are made between 8am and 6pm. While we aim to deliver within this timeframe, specific delivery times cannot be guaranteed.
During peak periods such as Valentine’s Day, Mother’s Day and Christmas, delivery windows may be extended.
We are not liable for delays caused by circumstances outside our control.
Due to the seasonal nature of flowers, it may occasionally be necessary to substitute certain stems. Any substitutions will be of equal or greater value and in keeping with the overall style of the arrangement.
If non-floral items are unavailable, we may substitute or remove them and issue a refund where appropriate.
We take great care to ensure our flowers arrive in excellent condition and offer a freshness guarantee on all bouquets.
If you are not satisfied with your order, please contact us as soon as possible. We will offer a suitable resolution, which may include a replacement or refund depending on the circumstances.
We may request photographic evidence where appropriate.
All prices include VAT where applicable. Delivery charges are applied at checkout.
We accept major debit and credit cards, as well as PayPal.
We reserve the right to cancel any order suspected to be fraudulent and issue a refund.
We may also cancel duplicate orders placed in error.
Robinson’s may sell products containing intoxicating liquor. Pursuant to the Licensing Act 1995 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1000. We are committed to upholding both the legal and social obligations as a retailer of intoxicating liquor. We have introduced a number of control checks to achieve this throughout the purchase and distribution process. By purchasing these items, you confirm that you are over 18 years of age.
Promotional codes are subject to availability and cannot be applied retrospectively. Only one code may be used per order.
If you choose not to include your name in a message card, we will not disclose your identity to the recipient.
Delivery cut-off times are outlined on our delivery information page.
During peak periods such as Valentine’s Day, Mother’s Day and Christmas, amended deadlines may apply.
All content, imagery and branding on this website is the property of Robinson’s Limited and may not be copied or reproduced without permission.
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